----- Original Message ----- 
From: Rosemarie Faessler 
To: sales@activelite.com 
Sent: Monday, November 14, 2005 2:31 PM
Subject: THANK YOU!

Hi Bryan, 

I want you to know my Activelite "Easy Travel" (ET) scooter made my Panama Canal cruise so very much more enjoyable. It allowed me to go everywhere on the ship, including the on/off ramps in ports. It was " heaven-sent" for excursions, because it allowed me to easily get around and there were no problems fitting the scooter in any type of vehicle we used on the islands ... what a terrific and wise investment!

You and your company are a class act! The service I received from ActiveLite, when the airline damaged my scooter, was exemplary! I brought my ET to you Friday, Oct. 21 mid-afternoon and you called me, Tuesday, Oct. 25, early morning, to advise "I could pick up a brand new scooter anytime I wanted". In two days you solved my problem, which I thought would take me months to get approved from the airline. I know you still had to deal with the airline to get your end cleaned-up, but you said "The customer must be satisfied first....". Do you have any idea how many companies only give that statement "lip-service"? 

Believe me, Bryan, ActiveLite is being well advertised in the Kitchener, Waterloo, and Cambridge area....we have told our story many, many times and, hopefully, you will be rewarded with future sales. 

Sincerely, 

Rosemarie Faessler 
Kitchener, ON

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